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Featured Supporting Amazon Business in the UK – Your FAQs

Discussion in 'General Announcements' started by Paul Dilger, Apr 5, 2017.

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  1. Paul Dilger

    Volo Staff

    Oct 24, 2014
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    #1 Paul Dilger, Apr 5, 2017
    Last edited by a moderator: Apr 5, 2017
    supporting-amazon-business-hub.png

    Amazon Business UK has launched in the UK. This is a massive opportunity for UK sellers.

    At Volo, we already fully support Amazon Business through our platform and our best practice advice.

    We’ve put together a range of Frequently Asked Questions to help you evaluate your next move.

    What is Amazon Business?

    Amazon Business is the old Amazon Supply. It’s a business-to-business (‘B2B’) marketplace where you can sell to and service business customers. It’s been around in the US since 2015 and now Amazon Business has come to the .co.uk and the .de websites. The Volo platform allows you to make business offers and offer business prices on Amazon. You can set your quantity discounts by percentage or fixed price and push all this information to Amazon. You can set up your tax codes by item in the Volo platform and send these up to Amazon. You can also filter your orders, search to find your Amazon Business orders and separate these from your business-to-consumer (‘B2C’) orders.

    Why is this important to me?

    Amazon Business is going to be huge. It’s already taking off in the US. Here’s our Hub post on Amazon Business US, which operates in much the exact the same way on Amazon UK. Online B2B is already a £96 billion market in the UK alone. The Amazon Business UK offering includes free one-day delivery on orders over £30 and VAT-exclusive pricing.

    How does it work?

    Well, once you’ve set up your Business account you can add it to your regular account. The Amazon Business home page is different to the customer home page. There’s less clutter, but it still shows all the Amazon categories that are available to business owners and buyers. There are products and product quantities on Amazon Business that aren't on the consumer site. You can make your products available only to certain types of buyers, especially if they are specialist or niche. Also, buyers can search for credentials that might be important to them from a procurement, compliance or CSR (corporate social responsibility) standpoint, and if you have these credentials you can list them. You can create listings only for business buyers and offer pricing by the unit, case or pallet, which is great if you're looking to increase your sales volumes. You can’t create a listing in Seller Central, you have to use a feed, so it makes huge sense to do it all on the Volo platform.

    I mainly sell consumer products, not business or industrial products, so why should I care?

    This is the great thing. Amazon Business is open to many consumer products, so you can create Business listings for them. What’s more, with a Business seller account, even your non-Business listings that win the Buy Box will have a Business Seller designation that your Business buyers will see, but not your Consumer buyers. You also get that designation when a buyer looks at the Other Offers section if you don’t win the Buy Box. Also, when a buyer mouses over your designation they also see the stock you have available and your quality rating.

    What regions is Amazon Business available in?

    Currently, the US, UK and Germany.

    Does Amazon Business operate the same way across the US, UK and DE sites?

    Yes, it’s the one Amazon global API managing all the connections from Amazon to the Volo platform.

    What are the Amazon Business fees? What happens if I get cold feet and want to pull out?

    Currently Amazon Business fees are the same as Professional Services accounts. Amazon bases the program on a month-to-month contract, which you can cancel at any time by opting out.

    What’s it like to be a business buyer on Amazon?

    It’s like their personal Amazon Account but it’s fully geared to deliver the B2B procurement experience. Here’s a useful introduction to buying on Amazon Business.

    What if I decide not to go onto Amazon Business?

    That’s OK, though you’re missing out on the credibility aspects of having Business Seller next to even your non-Business listings simply be being registered and activated for Amazon Business

    What if I decide not to do my Amazon Business sales within the Volo platform?

    That’s fine too, though you will miss out on the productivity advantage of being able to control two offer types from a single inventory item within the Volo platform.

    What if I already have an Amazon integration with Volo?

    That’s great! You need to set up your Business Account on Seller Central first. Then you go to Inventory Listing > Amazon. You add the extra details to your existing Amazon offers to make a “Business Offer”. You'll also need to contact your Customer Success Manager to get the Business Account activated in Volo.

    Will we be getting a guide on this?

    Yes, we’ll be updating the 09i navigation guide for you to follow.

    Where can I get more information on this?

    There’s already been a flurry of press activity. There’s a sample of the articles here, here and here. From Amazon itself, there’s an introduction to Amazon Business here, and some FAQs here. You can contact your Customers Success Manager, or send an email to customersuccess@volocommerce.com. Finally, of course, you could put your questions or comments to us below and we’ll be back to you with answers.

     
  2. John Hewitt

    Oct 27, 2014
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  3. Keir Murphy

    Volo Staff

    Oct 22, 2014
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    Hi John,

    We should have a fix out for customers opted into the VAT Calculation Service (VCS) that's an optional (but in my mind, integral) part of Amazon Business within the next 7 days. It is currently being tested and we're doing everything we can to expedite it's completion and roll out. It's imperative we test this fully to ensure this fix works for all areas of the system that require taxation values (reports and accounting software included).

    What information has Volo has learned?
    The Amazon Business orders work fine regardless of the VCS, but once the VCS is active, all normal B2C Amazon orders show tax. Historically, we've never had tax values provided and calculated ourselves. Now it's being provided, we're not balancing the orders correctly. This part is what the fix will correct & also will ensure that Volo always uses Amazon derived tax values and improved Volo's capabilities in this area for complex cross-border or cross-state orders. We didn't pick this up in the Amazon Business testing as the documentation from Amazon didn't explain that VCS affects normal B2C orders & there is no capability for this type of live order testing on Amazon's side by default.

    Can I still enroll in Amazon Business now?
    The validation process for Amazon to approve new Sellers to sell as an Amazon.co.uk business seller can take between 1 week to 6 months. They expect it to be fairly rapid and timeframes in the month range are for complex businesses with holding companies and such. I recommend starting the process ASAP but hold off on the VCS activation step once your application has been completed until we've deployed the fixes.

     
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  4. John Hewitt

    Oct 27, 2014
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    Thanks Keir, I appreciate this must be very complex for Volo. I just thought Paul's posting ought to have mentioned this issue. Amazon won't give our listings the Business Seller 'Badge' until we activate VCS.

     
  5. Paul Dilger

    Volo Staff

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    Very fair point John, my apologies.

     
  6. BennyT

    Oct 30, 2014
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    Is it limited to certain products or can any products be sold in bulk?

     
  7. Paul Dilger

    Volo Staff

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    From the various Amazon press releases so far, they've mentioned a range of business supplies, including office supplies, industrial tools, laboratory kits, industrial machinery, janitorial equipment, laptops, power tools, cleaning products, furniture and commercial-grade printers. I hope this helps.

     
  8. Paul Dilger

    Volo Staff

    Oct 24, 2014
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    Folks, thanks for your patience. We’ve now refreshed our Amazon Business offering which includes an update to VAT calculation.


    Here are some useful links:


    Get started here: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202072700


    Setting up a Business Account here: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202072720


    And here’s the link to the Flight School training guides (scroll down to 9i – Amazon Business):

    https://hub.volocommerce.com/pages/navigation-guides/

     
  9. Keir Murphy

    Volo Staff

    Oct 22, 2014
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    A number of sellers are already up and running! Great job!

     
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